Do you offer free shipping?
Yes. We offer free shipping on all orders within the United Kingdom. For more information, please see our Shipping Policy.
How long does delivery take?
Orders are processed within 1–3 business days (Monday–Friday). Once processed, delivery typically takes 5–7 business days (Monday–Friday). The total estimated delivery time is 6–10 business days (Monday–Friday).
For more information, please see our Shipping Policy.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information. You can follow the progress of your delivery at any time via our Track Your Order page.
How long do I have to return a product?
You may request a return within 30 days of receiving your order. Items must be new or lightly used. For more information, please see our Return & Refund Policy.
How do I start a return?
Please contact us at support@azaliascloset.com before sending anything back. Our customer support team will provide the appropriate return instructions.
For full details, please see our Return & Refund Policy.
What if my item arrives damaged, defective or incorrect?
If your item arrives damaged, defective or incorrect, please contact us as soon as possible at support@azaliascloset.com. Include your order number, a description of the issue and photos where possible. Our team will review the issue and provide an appropriate resolution.
Can I cancel my order?
Orders may be cancelled before they have been processed or dispatched. If you wish to cancel your order, please contact our support team as soon as possible at support@azaliascloset.com.
Are my payment details secure?
Yes. Payments are processed through secure, encrypted payment providers, and Azalia's Closet does not directly store your complete card details. For more information, please see our Payment Policy.
What payment methods do you accept?
We currently accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay and Visa.
Will I receive a confirmation email after placing an order?
Yes. After placing your order, you will receive an order confirmation email containing your order details.
How can I contact customer support?
You can contact our customer support team by email at support@azaliascloset.com, by phone at +44 7446 369650, or through our Contact Us page.
We aim to respond to all customer enquiries within 24 hours.
Contact Information
Phone: +44 7446 369650
Email: support@azaliascloset.com
For general enquiries or assistance, please visit our Contact Us page.
Customer Service Hours
Monday – Friday
09:00 AM – 05:00 PM (GMT)
Saturday – Sunday
10:00 AM – 04:00 PM (GMT)
We aim to respond to all customer enquiries within 24 hours.
Business Information
Business Name: AMW Services
Store Name: Azalia's Closet
KvK Number: 42117711
Registered Business Address:
Debussystraat 176
Delft Zuid-Holland 2625 BH
Netherlands
UK Fulfilment & Warehouse Address:
34 Clifton Gardens
Enfield EN2 7PJ
United Kingdom