FAQs

Q: What payment methods do you accept?

A: We accept Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, and Google Pay.

Q: Can I change or cancel my order after it's placed?

A: You can request changes or cancellations within 2 hours of placing your order. After this point, your order may already be in processing and we may not be able to amend it.

Q: Where do you ship to?

A: We ship to customers across the United Kingdom. Orders are dispatched from our international fulfilment partner in Shenzhen, China.

Q: How long does it take to process my order?

A: Order processing typically takes 1-3 business days (Monday to Friday).

Q: What is the delivery timeframe?

A: Once dispatched, delivery takes 5-7 business days (Monday to Friday). In total, you can expect your order within approximately 6-10 business days from the moment you place it.

Q: What are your shipping costs?

A: We offer free shipping on all orders, with no minimum spend.

Q: Will I receive tracking information for my order?

A: Yes, tracking information will be emailed to you once your order ships.

Q: What is your return policy?

A: You have 30 days from the day you receive your order to request a return. Items must be unused, undamaged, with tags attached, and returned in their original packaging.

Q: Who pays for return shipping?

A: If you've changed your mind, return postage is at your own cost. If your item arrived faulty, damaged, or incorrect, we cover return shipping in full.