Privacy policy

Privacy Policy

 

At Azalia's Closet, we value your privacy and are committed to handling your personal information responsibly.

Azalia's Closet operates this website and the online store available through it. Through our website, we provide access to our products, customer support, website content and other related services (collectively referred to as the "Services"). Our online store is powered by Shopify.

This Privacy Policy explains how we collect, use, store and share your personal information whenever you visit our website, place an order, contact us or otherwise interact with our Services.

By accessing or using our Services, you acknowledge that you have read and understood the information contained in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect different categories of personal information, including:

  • Contact details, such as your name, billing address, shipping address, telephone number and email address.
  • Payment and transaction information, including your selected payment method, payment confirmations and transaction records.
  • Account information, including account details, preferences and settings where applicable.
  • Order information, including purchases, returns, exchanges, cancellations and refunds.
  • Customer communications, including messages, enquiries and complaints sent to our customer support team.
  • Device information, including your IP address, browser type, device information and operating system.
  • Website usage information, including pages viewed, referring sources, website interactions and browsing activity.
  • Cookie identifiers and information collected through similar technologies.

Complete payment card details are processed by our payment service providers. We do not directly store complete payment card details on our servers.

For more information about how payments are handled, please see our Payment Policy.

How We Collect Information

We may obtain personal information in several ways, including:

  • Directly from you when you place an order, create an account, contact us or subscribe to communications.
  • Automatically through cookies and similar technologies when you browse our website.
  • From payment processors, shipping providers and other service providers involved in completing your transaction.
  • From business partners and other third parties where permitted under applicable law.

How We Use Your Information

We may use your personal information to:

  • Process, manage and fulfil orders.
  • Arrange shipping and delivery.
  • Process returns, exchanges and refunds.
  • Provide customer support.
  • Send order confirmations and shipping updates.
  • Respond to questions, complaints and requests.
  • Process and verify payments.
  • Detect and prevent fraud, abuse and security threats.
  • Protect our customers, website and business.
  • Maintain and improve our website and Services.
  • Analyse website performance and customer interactions.
  • Comply with legal, accounting, tax and regulatory obligations.
  • Enforce our policies and agreements.
  • Measure advertising performance.
  • Provide marketing communications where permitted by applicable law.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage and similar technologies to operate the website, maintain shopping carts and checkout sessions, remember preferences, improve performance, measure website traffic, prevent fraud and support analytics and advertising.

We may use services including Google Analytics to better understand how visitors interact with our website and Google Ads to measure advertising performance and provide relevant advertising where permitted.

Some cookies are necessary for our website to function properly. Non-essential analytics and advertising technologies are used where permitted by applicable law and, where required, based on your consent.

You may manage cookies through your browser settings and any cookie preference tools made available on our website. Disabling certain cookies may affect website functionality.

Sharing Personal Information

We may share personal information with carefully selected third parties where reasonably necessary to operate our business and provide our Services.

These may include:

  • Shopify and our e-commerce service providers.
  • Payment processors and financial service providers.
  • Fulfilment, warehouse, logistics and shipping providers.
  • Delivery carriers.
  • Customer support providers.
  • Website hosting, IT and security providers.
  • Analytics and advertising providers.
  • Email and communication service providers.
  • Fraud-prevention and risk-management providers.
  • Professional advisers, including accountants and legal advisers.
  • Government authorities, courts or regulators where legally required.
  • Parties involved in a business sale, restructuring, merger or transfer where applicable.

We do not sell personal information to third parties in exchange for money.

Shopify and Third-Party Services

Our online store is powered by Shopify, which provides the e-commerce technology used to operate our website.

As part of providing its services, Shopify may process certain personal information relating to visitors and customers.

Information submitted through our website may also be processed by selected third-party service providers necessary to provide our Services.

These third parties may operate under their own privacy policies and legal obligations.

International Data Transfers

Your personal information may be transferred to, stored in or processed in countries outside your country of residence where our e-commerce, payment, fulfilment, logistics, technology or other service providers operate.

Data protection laws in these countries may differ from those applicable in your country of residence.

Where required by applicable law, appropriate safeguards may be used to protect personal information transferred internationally, including recognised contractual or legal safeguards.

Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) or similar legislation applies, we may process personal information on one or more of the following legal bases:

Contract: Where processing is necessary to process payment, fulfil an order, arrange delivery or handle a return or refund.

Legal Obligation: Where processing is necessary to comply with applicable legal, tax, accounting or regulatory requirements.

Legitimate Interests: Where processing is reasonably necessary to operate, secure, analyse and improve our business, provided those interests do not override your applicable rights.

Consent: Where you have provided consent, including for certain marketing activities or non-essential cookies where required.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

Data Security and Retention

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, misuse or disclosure.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to provide our Services, complete and document transactions, manage returns and disputes, comply with legal and tax obligations, maintain security and establish or defend legal claims.

When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of.

Your Privacy Rights

Depending on your country or region and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where applicable.
  • Request restriction of certain processing.
  • Object to certain processing activities.
  • Object to or opt out of direct marketing.
  • Request a copy of your personal information in a portable format where applicable.
  • Withdraw consent where processing is based on consent.
  • Submit a complaint to an appropriate data protection authority.

These rights may be subject to applicable legal conditions and identity-verification requirements.

To exercise your privacy rights, please contact us using the details provided below.

Marketing Communications

Where permitted by applicable law, we may send marketing communications if you have provided consent or another valid legal basis applies.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the communication or by contacting us.

Even after unsubscribing from marketing communications, you may continue to receive transactional or service-related messages necessary for orders, payments, deliveries, returns or customer support.

Children's Privacy

Our Services are intended for a general adult audience and are not directed towards children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

Third-Party Websites

Our website may include links to external websites operated by third parties.

We do not control these websites and are not responsible for their privacy practices, security measures or content.

We recommend reviewing the applicable privacy policies before providing personal information to third-party websites or services.

Complaints

If you have concerns about how we collect, use or process your personal information, please contact us first so that we can review your concerns.

Depending on your location and applicable law, you may also have the right to submit a complaint to the relevant data protection authority.

For more information about the terms governing the use of our website and Services, please see our Terms and Conditions.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes to our business operations, service providers, data-processing activities or legal obligations.

Any updated version will be published on this page and will become effective in accordance with applicable law.

Contact Information

Phone: +44 7446 369650
Email: support@azaliascloset.com

For general enquiries or assistance, please visit our Contact Us page.

Customer Service Hours

Monday – Friday
09:00 AM – 05:00 PM (GMT)

Saturday – Sunday
10:00 AM – 04:00 PM (GMT)

We aim to respond to all customer enquiries within 24 hours.

Business Information

Business Name: AMW Services
Store Name: Azalia's Closet
KvK Number: 42117711
Registered Business Address:
Debussystraat 176
Delft Zuid-Holland 2625 BH
Netherlands

UK Fulfilment & Warehouse Address:
34 Clifton Gardens
Enfield EN2 7PJ
United Kingdom