Privacy policy

Last Updated: 18 August, 2026

At Azalia's Closet, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices you have regarding your information.

By using our website or placing an order, you acknowledge that your personal information will be handled as described in this Privacy Policy.

1. Information We Collect

Information You Provide

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number, where provided
  • Order details
  • Account information, where applicable
  • Customer service communications
  • Returns, refund, and complaint information

Payment Information

Payment information is processed securely by our payment service providers. We do not directly store your complete payment card details on our servers. Our payment providers may collect and process billing details, payment method, transaction information, and fraud-prevention data in accordance with their own privacy policies.

Automatically Collected Information

  • IP address
  • Browser type
  • Device type and information
  • Operating system
  • Pages viewed
  • Referring website or source
  • Dates and times of visits
  • Time spent on pages
  • General location based on IP address
  • Website interactions and browsing activity
  • Cookie identifiers and similar technology data

2. How We Use Your Information

  • Process, manage, and fulfil your orders
  • Arrange shipping, delivery, returns, exchanges, and refunds
  • Provide customer support
  • Communicate with you about your purchases
  • Send order confirmations, payment confirmations, and shipping updates
  • Respond to questions, complaints, and customer service requests
  • Prevent fraud, unauthorized transactions, abuse, and security threats
  • Protect our customers, website, and business
  • Maintain and improve our website, services, and customer experience
  • Analyse website performance and customer interactions
  • Comply with legal, accounting, tax, regulatory, and contractual obligations
  • Enforce our policies and agreements
  • Measure advertising performance and improve our marketing where permitted
  • Send marketing communications where you've provided consent or where otherwise permitted by law

3. Cookies and Similar Technologies

Our website uses cookies, pixels, tags, local storage, and similar technologies to keep the site functioning properly, maintain your shopping cart and checkout session, remember your preferences, improve performance and usability, measure traffic and interactions, detect fraud, and support advertising and analytics where permitted.

Some cookies are necessary for the website to function. Others are used only where permitted by law or after you've given consent. You can control or disable cookies through your browser settings and, where available, our cookie preference tools. Disabling certain cookies may affect website functionality or checkout.

4. Sharing Your Information

We may share personal information only where reasonably necessary to operate our business, fulfil orders, protect our legal rights, or comply with applicable law. This may include:

  • Our e-commerce platform
  • Payment processors and financial service providers
  • Shipping, logistics, warehouse, and fulfilment providers
  • International and local delivery carriers
  • Customer support providers
  • Website hosting, IT, and security providers
  • Analytics, advertising, and measurement providers
  • Email, communication, and marketing service providers
  • Fraud-prevention and risk-management providers
  • Professional advisers, including accountants, consultants, insurers, and legal advisers
  • Government authorities, courts, or regulators where legally required
  • A purchaser, successor, or adviser in connection with a business sale, restructuring, or transfer

Service providers may only use personal information for the services they provide us, or as otherwise permitted by law. We do not sell personal information to third parties in exchange for money.

5. International Data Transfers

Your personal information may be processed, accessed, or stored in countries other than your country of residence, including the Netherlands, the United Kingdom, China, and countries where our service providers operate.

For example, information required to fulfil and deliver your order may be shared with our fulfilment and shipping partner in Shenzhen, Guangdong, China.

Data protection laws in these countries may differ from those in your country of residence. Where personal information is transferred internationally, we take reasonable steps to protect it using appropriate contractual, organisational, technical, or legal safeguards.

6. Legal Bases for Processing (GDPR)

As a company based in the Netherlands, Azalia's Closet processes personal data in accordance with the General Data Protection Regulation (GDPR). Where GDPR requires us to identify a legal basis, we may process your information based on:

  • Contract: processing necessary to accept payment, fulfil your order, arrange delivery, or process a return
  • Legal obligations: processing necessary to comply with tax, accounting, or regulatory requirements
  • Legitimate interests: processing necessary to operate, secure, analyse, and improve our business, provided this doesn't override your rights
  • Consent: processing based on your consent, such as marketing or non-essential cookies

Where processing is based on consent, you may withdraw it at any time. This won't affect the lawfulness of processing carried out before withdrawal.

7. Data Retention

We retain personal information only as long as reasonably necessary to provide our services, complete and document transactions, manage returns and disputes, maintain security, meet legal and tax obligations, enforce our agreements, and establish or defend legal claims. When information is no longer reasonably required, we delete, anonymise, or securely dispose of it.

8. Security

We use reasonable administrative, technical, physical, and organisational measures designed to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure. No method of electronic storage or internet transmission is completely secure, so we can't guarantee absolute security.

9. Your Privacy Rights

Under GDPR, and depending on where you live, you may have the right to:

  • Request confirmation that we process your personal information
  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information where applicable
  • Request restriction of certain processing activities
  • Object to processing based on legitimate interests
  • Object to or opt out of direct marketing
  • Request a copy of your personal information in a portable format
  • Withdraw consent where processing is based on consent
  • Submit a complaint to an appropriate data protection authority

These rights may be subject to legal conditions and identity-verification requirements. To exercise your privacy rights, please contact us using the details below.

10. Marketing Communications

If you've chosen to receive marketing emails, you can unsubscribe at any time using the link in the communication, adjusting your preferences where available, or contacting us directly. After unsubscribing, you may still receive transactional or service-related communications necessary to process orders or provide support.

11. Children's Privacy

Our website is intended for a general audience and is not directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law. If you're a parent or guardian and believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, or other external platforms. We don't control and aren't responsible for their privacy or content practices. We encourage you to review their policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our operations, service providers, data-processing activities, or legal obligations. Any revised version becomes effective once published on our website, unless another effective date is stated.

14. Contact Us

Company Name: Azalia's Closet
Registration Number: 42117711
VAT Number: NL005506868B23
Website: azaliascloset.com
Email: support@azaliascloset.com
Phone Number: +44 7446369650

Registered Business Address:
Debussystraat 176, 2625BH, Delft, Netherlands

Customer Support Hours
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday - Sunday: 10:00 AM - 4:00 PM GMT
Average response time: within 24 hours