Refund policy
Return & Refund Policy
At Azalia's Closet, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions set out in this Return & Refund Policy.
1. Returns
We offer a 30-day return window, starting from the day your order is delivered.
To qualify for a return, the item must meet the following conditions:
- The item must be new or only lightly used.
- It must be returned in its original condition where reasonably possible.
- Original tags, labels and packaging should be included where reasonably possible.
- Proof of purchase or your order confirmation must accompany the return.
To begin a return, please contact our customer support team at:
Once your request has been reviewed and approved, we will provide return instructions and confirm the appropriate return address.
Please note that returns sent without prior authorisation may not be accepted.
2. Return Address
Approved returns must be sent to our UK fulfilment and warehouse address:
Azalia's Closet Returns
34 Clifton Gardens
Enfield EN2 7PJ
United Kingdom
Please contact our customer support team and receive return authorisation before sending your return.
Do not send returns to our registered business address in the Netherlands. Returns sent to our Netherlands business address are not processed as customer returns.
3. Return Shipping Costs
Customers are responsible for the cost of returning products by post when the return is due to a change of mind or another reason not caused by an error on our part.
We recommend using a tracked shipping service when returning an item.
For information about our delivery methods, processing times and shipping terms, please see our Shipping Policy.
If an item arrives damaged, defective or incorrect, please contact us before returning it. Our customer support team will review the issue and provide an appropriate resolution.
We do not charge any restocking fees for approved returns.
4. Damaged, Faulty or Incorrect Items
We recommend inspecting your order immediately after delivery.
If your item arrives damaged, defective, or if you receive an incorrect product, please contact us as soon as possible at:
Please include your order number and, where appropriate, photographs showing the issue.
Our team will review the matter and work with you to arrange an appropriate resolution.
5. Exchanges
We accept exchanges for eligible products, including requests for a different colour, subject to product availability.
To request an exchange, please contact:
Our customer support team will provide the appropriate instructions.
Exchange requests remain subject to the return eligibility requirements and return shipping terms outlined in this policy.
6. Non-Returnable Items
Certain products cannot be returned due to hygiene, safety or product-specific restrictions.
These may include:
- Personalised or customised products.
- Gift cards.
- Items that cannot be returned for hygiene reasons once opened or worn.
- Clearance or final sale items where this has been clearly indicated and where permitted by applicable law.
If you are uncertain whether your purchase qualifies for a return, please contact our customer support team before sending the item back.
Nothing in this section limits any statutory rights you may have under applicable consumer protection law.
7. Refunds
Once your returned item has been received and inspected, we will inform you whether your refund has been approved.
If the return meets the requirements of this policy, the refund will be issued to the original payment method used when placing the order.
Approved refunds are processed within 7 days after the returned item has been received, inspected and approved.
Depending on your bank or payment provider, it may take additional time before the funds appear in your account.
There are no restocking fees for approved returns.
8. Refused Deliveries and Incorrect Addresses
Please ensure that your shipping information is correct before completing your order.
If a parcel cannot be delivered because of an incorrect address, unsuccessful delivery attempts, failure to collect the parcel or a refused delivery, it may be returned to us.
Additional shipping charges may apply if the order needs to be shipped again, where permitted by applicable law.
A refused or uncollected delivery is not automatically considered an approved return. Any applicable refund will be assessed after the parcel has been returned and inspected.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
If your order has already entered processing or has been dispatched, cancellation may no longer be possible. You may still request a return after receiving the order in accordance with this policy.
10. UK Statutory Right to Cancel
For eligible purchases, UK consumers generally have a statutory right to cancel an online order within 14 days of receiving the goods, without providing a reason.
After notifying us of the cancellation, you generally have a further 14 days to return the goods.
This statutory right exists alongside our 30-day return policy and does not limit any other rights you may have under applicable consumer protection law.
To exercise your right to cancel, please contact:
11. Changes to This Return & Refund Policy
We reserve the right to amend or update this Return & Refund Policy whenever necessary to reflect changes to our operations, legal obligations or return procedures.
The most recent version of this policy will always be published on this page.
Contact Information
Phone: +44 7446 369650
Email: support@azaliascloset.com
For general enquiries or assistance, please visit our Contact Us page.
Customer Service Hours
Monday – Friday
09:00 AM – 05:00 PM (GMT)
Saturday – Sunday
10:00 AM – 04:00 PM (GMT)
We aim to respond to all customer enquiries within 24 hours.
Business Information
Business Name: AMW Services
Store Name: Azalia's Closet
KvK Number: 42117711
Registered Business Address:
Debussystraat 176
Delft Zuid-Holland 2625 BH
Netherlands
UK Fulfilment & Warehouse Address:
34 Clifton Gardens
Enfield EN2 7PJ
United Kingdom