Refund policy
Last Updated: 18 August, 2026
At Azalia's Closet, we want you to be happy with your purchase. If something isn't right, you may request a return in accordance with this policy. Depending on where you live, you may have additional rights under applicable consumer protection laws that this policy does not limit or exclude.
1. Return Window
You may request a return within 30 days of receiving your order.
To be eligible, items should:
- Be returned within the applicable return period
- Be unused, or only reasonably handled to inspect the item
- Be in their original condition where reasonably possible
- Include the original packaging where reasonably possible
We may be unable to accept returns showing signs of misuse, intentional damage, alteration, or wear beyond what's reasonably necessary to inspect the product.
2. How to Start a Return
Before sending anything back, please contact us first:
Email: support@azaliascloset.com
Please include:
- Order number
- Full name
- Reason for return
- Photos, if the item is damaged, defective, or incorrect
Our team will review your request and send you return authorization and instructions. Please don't send items back before receiving this confirmation, as unauthorized returns may be delayed or refused.
3. Physical Return Location
Once your return is approved, please send it to:
Return Recipient: Azalia's Closet Returns
Return Address: 2F, Building C, Dingfeng Science and Technology Park, Qiaotang Road
Street: Fuhai Street
District: Bao'an District
City: Shenzhen
Province: Guangdong
Country: China
Postal Code: 518100
Please do not send returns to our registered business address in the Netherlands. Approved returns must go to the physical address above unless our team gives you different instructions in writing.
We're not responsible for items returned without prior authorization, sent to the wrong address, or sent without following the instructions we provide.
4. Return Shipping Costs
Changed your mind, ordered the wrong size, or another reason not caused by our error? You're responsible for return shipping costs, including any customs declarations, duties, taxes, and carrier fees.
Item arrived damaged, defective, or incorrect? Contact us before returning it. Once confirmed, we'll provide a suitable resolution and cover or reimburse reasonable return shipping costs.
Original shipping charges are generally non-refundable unless the return is due to our error.
We strongly recommend a tracked, insured shipping service. You remain responsible for the item until it's received at our approved return address - we can't refund an item lost in transit back to us.
Returns sent with charges payable on delivery, such as cash-on-delivery or unpaid customs fees, may be refused.
5. Damaged, Defective, or Incorrect Items
Please contact us as soon as possible after delivery if your order arrives damaged, defective, or incorrect. We may ask for photos to help assess the issue. Depending on the situation, we may offer a replacement, repair where appropriate, a full or partial refund, or reimbursement of reasonable return shipping costs. Please wait for our instructions before returning or disposing of the item.
6. Inspection of Returned Items
Once your return arrives at our facility, we'll inspect it to confirm it meets the eligibility requirements above. We may contact you if we need more information. A delivery confirmation from the carrier doesn't automatically mean your return is approved - refunds are assessed after the item has been received and inspected.
7. Refund Processing
Approved refunds are generally processed within 7 to 14 business days of us receiving and inspecting the item. Refunds go to your original payment method. Your bank or card provider may take additional time to show the funds.
Where permitted by law, unpaid return shipping costs, non-refundable original shipping charges, or customs and duty charges you're responsible for may be deducted from your refund.
8. Exchanges
Want a different size or colour? Contact support@azaliascloset.com and we'll explain your options, subject to availability. In some cases returning the item and placing a new order may be quicker. Any exchange remains subject to the return eligibility and shipping terms above.
9. Non-Returnable Items
We can't accept returns for:
- Items that cannot be returned for hygiene reasons once opened or worn, such as underwear or pierced jewellery
- Items marked as final sale at the time of purchase, where permitted by law
- Items that have been intentionally damaged, altered, misused, or excessively worn
Nothing here limits any rights you have under applicable consumer protection law.
10. Refused Deliveries and Incorrect Addresses
Please make sure your shipping details are correct before completing checkout. If a parcel can't be delivered due to an incorrect address, failure to collect it, or refused delivery without valid reason, it may be returned to us and additional shipping, handling, or customs charges may apply before we can resend it, where permitted by law. A refused or uncollected delivery isn't automatically treated as an approved return - any refund is assessed once the parcel is received back and inspected.
11. Order Cancellations
You can cancel an order within 2 hours of placing it, before it enters processing. After that, cancellation may no longer be possible, but you're welcome to request a return once the order arrives, under this policy.
12. Your Statutory Right to Cancel
Separately from the above, UK law gives you the right to cancel your order within 14 days of receiving it, for any reason, plus a further 14 days to send it back. This right runs alongside, and isn't limited by, the rest of this policy. To use it, email support@azaliascloset.com with your order number.
13. Policy Updates
We may update this policy from time to time to reflect changes to our operations, return location, or legal obligations. The version published at the time of your order generally applies, except where a later change is legally required.
14. Contact Us
Company Name: Azalia's Closet
Registration Number: 42117711
VAT Number: NL005506868B23
Registered Business Address: Debussystraat 176, 2625BH, Delft, Netherlands
Approved Physical Return Address:
Azalia's Closet Returns
2F, Building C, Dingfeng Science and Technology Park, Qiaotang Road
Fuhai Street, Bao'an District
Shenzhen, Guangdong, 518100, China
Please contact us and receive return authorization before sending anything to this address. Do not send returns to our Netherlands business address.
Email: support@azaliascloset.com
Phone: +44 7446369650
Customer Support Hours
Monday to Friday: 9:00 AM to 5:00 PM GMT
Saturday to Sunday: 10:00 AM to 4:00 PM GMT
Average response time: within 24 hours