Shipping policy
Shipping Policy
At Azalia's Closet, we aim to provide a smooth and dependable delivery experience for customers across the United Kingdom. This Shipping Policy explains how we process, ship and deliver your orders.
1. Shipping Destinations
We currently ship to addresses throughout the United Kingdom.
Please note that delivery availability may differ depending on the destination and any restrictions imposed by our shipping partners.
2. Order Processing
Orders are normally prepared and dispatched within 1–3 business days (Monday to Friday), excluding weekends and public holidays.
During busy periods, promotional events or unforeseen operational circumstances, processing times may be longer than usual. If a significant delay occurs, we will notify you as soon as reasonably possible.
3. Shipping Costs
Free UK Shipping
We are pleased to offer free shipping on all orders delivered within the United Kingdom. No minimum order value is required to qualify for free delivery.
4. Estimated Delivery Times
Our standard delivery schedule is outlined below:
Order Processing Time
1–3 business days (Monday to Friday)
Estimated Transit Time
5–7 business days (Monday to Friday)
Estimated Total Delivery Time
6–10 business days (Monday to Friday)
Daily Order Cut-Off Time
2:00 PM (14:00 GMT)
Time Zone
Greenwich Mean Time (London)
Please note that these delivery estimates are provided for guidance only. Delivery may occasionally take longer due to circumstances beyond our control, including courier delays, customs procedures, adverse weather conditions or public holidays.
5. Shipping Restrictions
At this time, we are unable to deliver to:
- PO Box addresses
- APO, FPO or DPO military addresses
- Certain remote or restricted delivery locations
Some shipments may also be subject to additional limitations imposed by the selected delivery carrier.
6. Failed Deliveries and Returned Parcels
If an order cannot be delivered because of an incorrect shipping address, unsuccessful delivery attempts or any other reason outside our control, the parcel may be returned to us.
Should this happen, we will contact you to arrange a new delivery. Please note that additional shipping fees may apply for reshipment.
7. Lost or Damaged Orders
If your order is lost during transit or arrives damaged, please contact our customer support team as soon as possible at:
We will investigate the issue with the shipping carrier and make every reasonable effort to resolve the matter without unnecessary delay.
For information about returns, refunds and eligible exchanges, please see our Return & Refund Policy.
8. Changes to This Shipping Policy
We reserve the right to amend or update this Shipping Policy whenever necessary to reflect changes to our operations, legal obligations or shipping services.
The most recent version of this policy will always be published on this page.
Contact Information
Phone: +44 7446 369650
Email: support@azaliascloset.com
For general enquiries or assistance, please visit our Contact Us page.
Customer Service Hours
Monday – Friday
09:00 AM – 05:00 PM (GMT)
Saturday – Sunday
10:00 AM – 04:00 PM (GMT)
We aim to respond to all customer enquiries within 24 hours.
Business Information
Business Name: AMW Services
Store Name: Azalia's Closet
KvK Number: 42117711
Registered Business Address:
Debussystraat 176
Delft Zuid-Holland 2625 BH
Netherlands
UK Fulfilment & Warehouse Address:
34 Clifton Gardens
Enfield EN2 7PJ
United Kingdom