Shipping policy

Last Updated: 18 August, 2026

Thank you for shopping with Azalia's Closet. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website. Our goal is to keep this process transparent - delivery estimates are provided in good faith but are not guaranteed.

1. Shipping Destinations

We currently ship to customers located in the United Kingdom. If we expand to other destinations in the future, this policy will be updated accordingly.

2. Order Processing and Dispatch Location

Orders are processed within 1-3 business days (Monday to Friday) after payment has been confirmed. Orders placed on weekends or public holidays are processed on the next available business day. During periods of unusually high order volume, processing may take slightly longer.

Products purchased through Azalia's Closet are processed and dispatched from our international fulfilment partner:

Dispatch Location:
2F, Building C, Dingfeng Science and Technology Park, Qiaotang Road
Fuhai Street, Bao'an District
Shenzhen, 518100, China

This is an order fulfilment location and is not a customer-facing retail store. Although orders are dispatched from China, final delivery within the United Kingdom is completed by a reliable local delivery carrier.

3. Order Cut-Off Time

Our daily order processing cut-off time is 2:00 PM GMT. Orders placed before this time begin processing the same business day wherever possible. Orders placed after the cut-off, or on a weekend or public holiday, begin processing the next business day.

4. Delivery Time

Estimated delivery to the United Kingdom typically takes 5-7 business days (Monday to Friday) after your order has been processed and dispatched. Taking processing and delivery together, you can expect your order within approximately 6-10 business days from the moment you place it.

Actual delivery times may vary due to customs processing, carrier delays, local delivery conditions, or circumstances beyond our reasonable control. These estimates are not guaranteed delivery dates.

5. Shipping Costs

We offer free shipping on all orders, with no minimum spend. There are no standard shipping charges for deliveries to the United Kingdom unless otherwise stated at checkout.

6. Shipping Carrier

Final delivery for most UK orders is completed by a reliable local delivery carrier. Orders may first be transported by an international logistics provider before being transferred to a local carrier for final delivery. Depending on operational needs, package size, or logistics availability, we may use a different carrier without prior notice.

7. Order Tracking

Tracking is available for shipped orders. Once dispatched, you'll receive tracking information, where available, by email. Please allow some time for tracking to become active - updates may not appear until the parcel has been processed by the international or local carrier.

8. Delivery Delays

While we aim to deliver within the estimated timeframe, delays can occur due to severe weather, customs inspections or clearance, carrier disruptions, public holidays, high shipping volumes, incorrect delivery information, or other circumstances outside our reasonable control. We appreciate your patience if this happens.

9. Incorrect Shipping Information

Please make sure your shipping information is complete and accurate at checkout. If you've provided incorrect details, contact us immediately at support@azaliascloset.com. If your order hasn't yet been processed or dispatched, we'll do our best to update it. Once processed or dispatched, we may not be able to change the delivery address. Additional shipping, handling, storage, customs, or redelivery costs may apply if an order needs to be resent due to incorrect information provided by the customer, where permitted by law.

10. Lost or Missing Packages

If your package seems significantly delayed or missing, contact us at support@azaliascloset.com. We'll work with the relevant carrier to investigate and keep you updated. Outcomes depend on the carrier's findings. A package isn't normally treated as lost while still within the carrier's stated delivery or investigation window.

11. Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible with your order number, a description of the issue, and photos where possible. We'll review the situation and work with you toward a resolution. Please keep the item and its original packaging until we've provided further instructions.

12. Customs, Duties and Taxes

Orders are dispatched internationally from Shenzhen, China. For UK deliveries, applicable import processing, customs clearance, duties, or taxes may be handled through our shipping arrangements unless otherwise stated at checkout. You won't normally be charged additional standard shipping costs where free shipping was shown at checkout. However, customs duties, taxes, import fees, or similar charges may apply in certain circumstances depending on applicable laws or delivery destination. Unless stated otherwise at checkout or required by law, charges imposed directly by customs authorities are the customer's responsibility.

13. Refused, Unclaimed or Undeliverable Shipments

If a shipment can't be delivered due to an incorrect address, failure to collect it, or refusal without valid reason, the package may be returned to us or held by the carrier. Additional shipping, handling, storage, customs, or redelivery charges may apply before we can resend it, where permitted by law. A refused or unclaimed delivery doesn't automatically qualify for an immediate refund - any refund is assessed once the package is returned, received, and processed.

14. Policy Updates

We may update this Shipping Policy to reflect changes to our dispatch location, fulfilment procedures, carriers, delivery destinations, or legal obligations. The version published at the time of your order generally applies, except where a later change is legally required.

15. Contact Us

Company Name: Azalia's Closet
Registration Number: 42117711
VAT Number: NL005506868B23
Registered Business Address: Debussystraat 176, 2625BH, Delft, Netherlands

Order Dispatch Location:
2F, Building C, Dingfeng Science and Technology Park, Qiaotang Road
Fuhai Street, Bao'an District
Shenzhen, 518100, China

Email: support@azaliascloset.com
Phone: +44 7446369650

Customer Support Hours
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday - Sunday: 10:00 AM - 4:00 PM GMT
Average response time: within 24 hours